Thank you for choosing Eagle Rock Resort & Campground for your stay. Please read these instructions carefully.
GENERAL STORE HOURS: In season, 8am to 5pm Monday-Saturday. Sunday 8 to 3 PM. Off season, will be posted on the door. After hours number is 423-566-4999. Emergencies Dial 911 CHECK IN: 3 PM. You may arrive early and use our temporary parking area and access the trails, if you have registered at the general store.
LATE ARRIVALS: Guests are responsible for making late arrival arrangements with the General Store before 5 pm EST time on day of arrival. You will not be able to get into your cabin without us issuing you a code prior to that time. It is your responsibility to make sure you know your RV site and Cabin # / Code prior to arrival. You will be asked to move immediately if you set up in the wrong site. If not moved in a timely, manner or you are not present we will be forced to move any campers and/or vehicles at the owner’s expense. Any arrivals after midnight will be held in overflow until the next morning so as not to disturb other guests. Guest that arrive late must check in at the General Store the following morning.
CHECK OUT: 11:00 AM. Our cleaning crews will arrive at 11:00 AM. We ask that you vacate by 11:00 AM and return keys to the general store. Another day’s rental will be charged to your folio by 12:00 PM. You are welcome to use the resort facilities and day ride parking area after check out. All parking is subject to availability and NO overnight parking is offered unless approved through the General Store.
RESTAURANT: In season, serves a hearty southern breakfast buffet Friday-Sunday 8-10:30 am
EARLY DEPARTURE: There will be no refunds or rainchecks for early departure. _____________ (initials)
PETS: There are many things to consider in allowing pets into a resort. Such as noise, pet hair, fleas, ticks and allergies to future guests. Therefore, we will only allow pets in the RV area and pet friendly designated cabins. Pets must be on leash when outside at all times. Do not leave pet unattended without placing him/her in kennel before leaving approved cabins. Continuous barking/noise will be an immediate eviction from Grounds. Each cabin is professionally treated on a regular basis, However we are in the mountains and encounter wildlife and insect friends of all kinds. No REFUNDS or CREDIT will be given in these instances that are out of our control. Failure to clean up after your pet or property damage caused by your pet will require extra charges to your folio of a minimum of $50 up to cost of repair/replacement. If unreported pets are found inside a cabin, we will charge your folio a cleaning fee of $200. __________________ (initials)
SMOKING: Cabins are 100% smoke free. If our policy is violated or if a smoke detector/alarm has been disabled or removed, we will charge your folio a $200 environmental cleaning fee. ________________ (initials) NOISE: Do not play music so loudly that it disturbs other guests. Obey QUIET TIME from 11 PM to 8 AM. _________________ (initials)
CHILDREN: Parents please attend to your children. RRB works to maintain a family atmosphere for everyone’s enjoyment. It is strongly recommended that parents obey the manufacturer’s guidelines in age appropriate OHV’s for their children. DO NOT allow children to cruise the campground as entertainment. This causes dust and poses a risk for property damage. Please remember, all children under age 18 are required to wear a helmet. ___________________ (initials)
REFUSE: All trash must be disposed into the available dumpster located throughout the resort. Do not leave trash inside the cabins. Do not throw trash/beer cans into the fire rings or the yard. We will charge your folio $30 for trash removal. ___________________ (initials)
CABINS: Remove muddy shoes at the door. Do not get mud on the carpets, walls, furniture or ceiling. Do not use our linens to clean mud from shoes or OHV’s. Do not rearrange cabin or deck furniture.
TOWEL EXHANGES: Towels and wash cloths can be exchanged at the General Store. You must turn in soiled for clean. We provide a starter supply of linens, towels, wash cloths, bath soap, toilet paper, trash bags, dish soap and dish washer detergent. A guest can exchange towels once during a 3-5 night stay and twice during a 6 night or more stay. Guest are responsible for providing additional supplies during their stay.
FIREWOOD: Can be purchased at general store. Firewood and fire starters must be purchased within the State of Tennessee according to Law. Fires are permitted but it is your responsibility to control. Unused firewood must be removed at check out. Any logs, branches or debris dragged into campsite and left behind will be removed at your expense.
ALCOHOL: Responsible consumption of alcohol is permitted at campground. Alcohol is allowed on the trails in your cooler. No open Carry FUEL: High octane gasoline is available at the general store.
MAXIMUM NUMBER OF GUESTS: Rustic Cabins (4), Rustic Bunks (6), Hoot Owl Cabins (2), Deluxe Cabins (6), Redneck Retreats 1,2,3,9,10, and 11 (6) guests. Redneck 4 (11) guests. Rn5, RN12, and RN13 (12) guests and RN6 and RN7 (10) guests. RV sites (4) guests. We ask that you respect these guidelines. Guests that arrive late to your group, must register at the general store. Extra guests in the RV sites will be charged $5 per day, per guest (children excluded). Extra tents in RV sites or at cabins will be charged $20 per day. One camper per RV site. No campers allowed at cabins and one vehicle per site.
TRAILER PARKING: Do not block driveways or roads. There is extra parking in the stage area. PICNIC TABLES: Every site and cabin has a picnic table. If you move tables together for groups, be sure and return the table before check out in order to avoid a charge to your folio.
CELL PHONES: Most cell phones work in the resort and WMA. A phone is available in the general store for emergency use only.
EMERGENCIES: Call 911. Our address is 6307 Stinking Creek Rd, Pioneer, TN 37847. There is an Emergency phone located at the General Store. TRAILS: There are over 600 miles of trails connecting to the Royal Blue/Sundquist/New River area. Free trail maps are available at the general store. YOU MUST HAVE A TN RIDING PERMIT if you are over 12 years of age and operate an OHV. Permits can be purchased at the general store. Violators can expect to pay fines of over $300. Remember to stay on the trails and gravel roads. Do not cut new trails OR DRIVE OVER THE RESORT GRASSY LAWNS. The speed limits on the trails is 25 mph and inside the campground is 10 mph.
RIDING ON PAVED ROADS: It is now legal to operate ATV, UTV, Dirt Bikes, and similar type vehicles determined to be suitable and appropriate for safe operations on the highway/roads within jurisdiction of Campbell County, TN. whereas, the operation of any such vehicle shall be subject to the following conditions and restrictions. Operators shall be 16 or older and hold a valid Driver’s License. Riding times are during daylight hours, which include 30 minutes before dawn and 30 minutes after dusk. Riders must stay on designated and posted roads. Riders must carry liability insurance and be able to provide proof upon request. All riders must wear a protective DOT helmet, goggles and use a seatbelt if in a Side by Side. DO NOT RACE ON THE ROADWAYS. Eagle Rock Resort & Campground works to maintain a family friendly environment. We reserve the right to refuse or remove, without refund, any guest(s) whose actions, in our opinion, are detrimental to a PEACEFUL environment, hazardous to property, unlawful use of FIREWORKS, lewd or unruly behavior, unsafe speeds, reckless behavior, trespassing, or criminal acts. Please have a great weekend and enjoy!